Marketing Culture 2.0: Data Analytics on bdex.com

Marketing Culture 2.0: Data Analytics

A look at updates organizations must make culturally to compete in today’s real-time marketplace, where the focus is human connectivity

Customer data is driving marketing into the future. But even the most tech-savvy marketing office won’t fully succeed when analyzing data without also integrating big changes into its company culture.

Data is valuable; there’s no doubt about that. But without using it to its full potential, businesses miss out on many crucial improvements to business strategy, including, most importantly, fostering real human connections.

A Forrester survey revealed that companies that integrate an advanced analytics culture increased their marketing ROI by an average of 9.1 percent over the last one to two years. This improved performance 1.7 times for these companies versus those that didn’t have an advanced analytics culture.

These considerations clearly matter for the bottom line. Here are ways that organizations can harness data to its full potential.

Updating company analytics culture

A greater focus on company culture is a major part of using data analytics successfully. It’s not enough to use the newest tools and technologies; the team must collaborate and learn together how data push the business forward.

Across the company, the key components of a successful analytics culture are, according to Forrester:

  • Strategy. This requires business leaders to use data insights to drive decision-making. Data should be included in all marketing channels.
  • Adoption. Marketing strategy that is driven by data insights must be considered a business growth driver across the company.
  • Turning insights into action. The team must be able to interpret data and use it quickly.
  • Tech and tools. Data must come from various sources, and tools must be implemented that provide clear and distinguishable facts about the data.
  • Data science expertise. The team must be able to weed through large amounts of data and have the expertise required to use the insights for future predictions.

Because using customer data to drive marketing strategy is so multifaceted, it’s clear that doing so successfully requires much more than bringing new platforms into the office. An effective analytics culture must be learned and implemented across teams and experience levels so decisions can be driven efficiently by real-time data insights.

Integrate data in a decision-making

Company leaders may not be fully using data and relevant customer-insight teams to make decisions. The Forrester surveyors concluded that companies that involve customer insights and data teams into decision-making for marketing show a stronger analytics culture overall than those that don’t.

This is why customer insights and data should be directly connected to marketing decision-making. Business outcomes are improved when decisions are made based on facts and real-time insights. The majority of companies surveyed by Forrester (81 percent) that use data to drive their decision-making processes saw better business outcomes and reported improvements in marketing performance.

Companies should, therefore, focus on educating employees so everyone is aligned on driving decisions from analytics, and teams must then come together behind this practice. Decisions should be backed up by facts pulled from data, and this should become the minimum expectation.

Fostering real human connection

One of the biggest benefits of fully integrating data analytics is the human component. Companies using real-time customer data are able to make immediate, relevant connections with their audience.

It’s important to note that customers shouldn’t be treated like data figures or numbers; for companies to effectively use real-time customer insights, they must connect on an individual and human level. This means decisions should be well thought-through and based on data, but they should also have a basis of underlying trust that drives relationships, as Inc.com points out.

This thinking continues to drive the age-old idea that the customer should be No. 1 in any marketing strategy, digital or not.

Mastering analytics

The Forrester survey also indicated that there were clear advantages for companies that had actually mastered measurement and analytics, over those that had just started implementing such programs. One company surveyed reported a 30 percent reduction in customer acquisition cost that was directly attributable to the company’s increased focus on analytics.

These “mastering” companies were shown to have “nearly 3x improvement in business decision-making speed and time-to-market with new products, higher marketing ROI, greater marketing efficiency, and new customer insights.”

The benefits of revamping analytics company culture are clear. Knowledge is power, and data is behind all valuable marketing information in our modern world. Data should begin to drive business decisions, which will ultimately improve business outcomes, valuable customer connections, flexibility, credibility, and ROI.

BDEX provides advanced data infrastructure that drives human connectivity. The BDEX Data Exchange Platform (DXP) provides data as a service (DaaS) and real-time data signals so you can target consumers with the latest information. Get in touch today to learn more about BDEX’s advanced data solutions for marketers.

How Technologies May Change How Marketing Data Is Gathered and Used on bdex.com

How Technologies May Change How Marketing Data Is Gathered and Used

Today’s ubiquity of connected devices is such that, even for those of us from a past without email, it’s hard to imagine life without them. Companies should use caution to avoid marketing missteps.

If we take today as an admittedly arbitrary starting point, what could the next 20 years bring? In 1999, Google was less than a year old, and Yahoo was still the dominant search engine. Apple released the iBook, the first Wi-Fi-enabled notebook computer.

Comparing the technological landscape of 1999 to today and projecting that rate of change to the world of 2039, it’s difficult to imagine how the future will look. One thing, though, is certain: For the marketing world, the emerging opportunities are equal parts exciting and perilous.

Looking forward to a continuing increase in human connectivity

Two things we can be sure of in the years ahead are the continued increase of human connectivity to a global network of information, entertainment, and commerce, and the continuing rise of machine learning and AI. The combination of these two factors presents new opportunities and challenges to market researchers.

Increased human connectivity to the network will bring with it a data bonanza the likes of which we have never seen. Without the concurrent rise of machine learning, we would not be able to make sense of it all. The incidence of these two factors will bring about a golden age of individually tailored marketing that will seamlessly integrate itself into a user’s buying behavior as they transact business online. Marketing will dynamically adjust to the buyer’s shopping patterns and buying behaviors in such a way as to appear serendipitous.

Data-driven eCommerce opportunities

Imagine shopping at Saks Fifth Avenue’s eCommerce site for a Calvin Klein buckle-strap sheath dress in Summer Yellow. You make the purchase and then open Instagram to check in on your friends, and as you scroll through, you find a photo of the perfect crossbody handbag in a coordinating navy blue. Just a click, and you’re looking at it on the Zaful.com online store. Five minutes later, the bag is on its way to you, and you have no idea you were just sold.

Sophisticated AI used a combination of a color-coordinating accessory-suggestion algorithm and prior analysis of your fashion purchasing habits to make the accessory appear for you. The whole experience might have felt no more intrusive than if an in-the-flesh salesperson showed you the perfect bag for the lovely dress you just picked up.

Don’t make consumers keep looking over their shoulder

A deft touch with these advances will not only be desirable but necessary. The alternative is a version of today’s remarketing efforts amped-up on steroids – ads reactively appearing immediately for every item browsed, every cart abandoned, every word uttered within earshot of a smart speaker. Imagine asking your partner for a stick of gum and then looking at your smartwatch, only to find a banner ad for the latest neutrino-mint-flavored chewing gum there. The banner might as well as say, “Big Marketing Brother Is Watching.”

That’s one of the biggest challenges that marketers will face in the coming age of hyperconnectivity. Collecting every available bit of consumer data and using it without any thought given to how invasive and pushy the use may come off to consumers could lead to a destructive backlash. With companies like Apple pushing privacy protection and giving consumers more options to opt out of data collection, misuse of future data acquisition and handling tech could lead to a drought of data. Those marketers who employ intelligence coupled with restraint will be positioned to reap the benefits: a wealth of actionable data on consumer buying habits and the graceful marketing tactics that encourage purchase without the perception of “digital hard-selling.”

The lessons of a possible future

These are lessons worth taking to heart today. For the future always arrives gradually, until suddenly one looks around and realizes that the future is – how’d that happen? – now. Those marketers who seek to harness the full power of data – yet with the foresight to use that information in thoughtful and clever ways that don’t heighten consumer concerns – are the same ones who will prosper in a coming online world that is data-rich, yet also more surveillance-sensitive.

BDEX endows your marketing with the power and depth of human connectivity. Call 917-410-6616 or contact us to learn how marketing solutions from BDEX can help you with your present and future marketing data needs.

5 Ways 5G Will Affect Data-Driven Marketing on bdex.com

5 Ways 5G Will Affect Data-Driven Marketing

With the next generation of wireless technology expected to accelerate device proliferation, marketers need 100 percent deterministic cross-device matching more than ever.

A little girl rides her tricycle in her home, and as she passes a glass window, an illustration of a friendly monster appears. A fashion designer uses an AR-enabled screen to create his latest work. A group of gamers immerses themselves in an all-out virtual battle on their mobile phones…

If you didn’t see the Samsung ad that first appeared during the Super Bowl earlier this year, these images might seem like far-off fantasies, but with 5G on the horizon, they will soon become a reality.

For marketers, the opportunities 5G will bring are nearly endless. Here are just a few examples.

New marketing mediums will emerge

The proliferation of mobile devices has allowed people across the United States and around the world to access the internet, but not everyone with a smartphone enjoys the same level of connectivity. While they can typically browse the web or watch a short video, a host of problems, from a lack of bandwidth to latency, can keep these users from actively engaging in the content they consume.

The arrival of 5G will give mobile marketers the opportunity to create immersive user experiences like they never have before. Think interactive mobile games that allow users to talk and see each other in real time or AR-enabled apps from brands and retailers that allow users to try on clothes in the comfort of their home.

5G will make waves outside of the mobile space too. Better wireless internet will lead to better location intelligence, allowing marketers to geo-target potential customers with coupons, store updates, and more relevant marketing material with greater precision. In other words, getting the right message to the right customer at the right time—the goal of any marketing campaign—will finally be possible on a broader scale.

Of course, these scenarios are only a few examples of how marketers can create bigger, better campaigns and user experiences with 5G. Only time will tell how marketers take advantage of 5G once it’s widely available.

Marketers will have access to more real-time data

5G will boost network speeds from about 100 megabits per second to 10 gigabits per second, nearly 100 times faster than what is available through 4G now. Increased network speeds, along with increased bandwidth, will enable retailers and brands to collaborate in new ways.

Adweek predicts 5G will disrupt retailing by enabling in-store purchases via AR mirrors, distribution of long-form video content via MMS, foldable multi-screen devices and even location-based delivery.

Programmatic advertising will get a revamp

We’ve discussed how 5G will open up new avenues for data-driven marketing campaigns, but the current programmatic advertising infrastructure will also change as demand grows.

Open X, a programmatic advertising company, says it currently handles 100 billion ad requests per day. That number may seem high, but when 5G arrives, brands, retailers, and other companies will request programmatic ads even more. Advertisements will load faster and richer audio and video experiences will be possible, giving brands even more reason to invest in programmatic advertising.

Programmatic advertising costs could change as well. More demand could lead to higher prices, but advertisers and publishers also predict there will be more ad formats and pricing options to choose from as well.

Marketing across multiple devices will be a must

With 5G, more consumers will access the internet on more devices at the same time. While the interaction between devices includes smartphones, desktop, and laptops, smart home and voice-enabled devices powered by the IoT will be accessed more frequently as well.

To reach users across all their devices, marketers will have to identify them. Tools like BDEX’s ID Graph, which uses 100 percent deterministic cross-device matching, will become indispensable.

Marketers that fail to prepare could get left in the dust

It’s important to recognize that even though 5G is expected to change how marketers approach data-driven marketing, it will take years to reach the average consumer. In its downloadable report “The 5G era in the US,” the GSMA estimates 5G won’t become the leading mobile network technology in the United States until 2025 when it’s expected to account for about half of mobile connects.

That gives marketers plenty of time to prepare. Whether your company is a startup or a multi-million dollar establishment, the BDEX DXP has an audience and other datasets across more than 500 industries, making it an ideal resource for marketers who want to get ahead and start reaching more potential customers now.

By combining the functionality and reach of a traditional DMP in a true marketplace environment, BDEX enables companies to create and target audiences like never before. Contact us today to learn more.

Using BDEX to Navigate Digital Transformation on bdex.com

Using BDEX to Navigate Digital Transformation

Whether your organization’s MarTech integration efforts are going smoothly or have created a Frankenstein stack, BDEX has the third-party data solution it needs.

Global CMOs are getting stretched thin these days. On top of their traditional mandates of lead generation and brand building, they are being asked to find and implement technologies needed to extract marketing intelligence from the growing torrent of data their organizations produce each day.

The complexity and dollars involved in this digital transformation make it a high-risk/high-reward undertaking. CMOs who succeed stand to create powerful data marketing platforms, turbo charge their real-time personalization efforts and gain a step in the MarTech arms race. Those who fail, risk squandering millions of dollars in resources creating what the industry has lovingly come to call a “Frankenstein stack.”

Nearly all – 96 percent – of respondents to the Marketo 2017 Marketing Benchmark Report agreed that the task of finding and integrating MarTech solutions can distract CMOs from their primary mission of helping acquire and keep more customers.

Such is the price we pay when it comes to learning how to implement new technologies, and indications are that global brands are still in the early days of their digital transformations. CMOs, it would appear, will have to keep tabs on multi-million-dollar, multi-year IT integration projects on top of their day jobs for years to come.

Where BDEX comes in

The good news is that thanks to BDEX, CMOs and the brands they represent don’t have to miss a beat during this tumultuous period. They can rely on BDEX to fulfill all their U.S. consumer data needs whether they are halfway through their digital transformation, have completed it or plan to forego it and continue relying on agencies and other vendors for marketing data.

BDEX can say this because of how we have integrated an unparalleled network of third-party data providers with an extremely robust ID graph and uniform taxonomy to power human connectivity.

The BDEX ID Graph

These all come together via the BDEX ID Graph, which tags all data signals coming in from our partners in real-time using a uniform taxonomy that spans more than 5,500 tags and 500 industries. This enables us and our customers to query nearly a trillion real-time data signals from more than 70 data providers using the same taxonomy.

On top of this, the BDEX ID Graph constantly reviews logins, app downloads, credit card purchases, and other authenticated real-time signals to make sure the incoming data signals are matched to the right Customer ID.

We do this by building one of the industry’s largest cross-referenced libraries of email addresses, mobile device identifiers, browser cookie IDs and U.S. Postal addresses. Our library spans 800 million mobile-to-email ID and cookie-to-email matches. If someone upgrades from an iPhone 8 to a Samsung 10 or switches from a Google Pixelbook to a Microsoft Surface, the BDEX ID Graph detects it the moment the user downloads an app or logs into an authenticated account tracked by any one of our data partners.

Our use of authenticated identifiers enables 100 percent deterministic cross-device matching, which means you can have 100 percent confidence our ID graph is assigning billions of incoming data signals to the appropriate Customer ID.

The BDEX DXP

Thanks to the BDEX ID Graph and our uniform taxonomy, the BDEX Data Exchange Platform (DXP) presents 290 million consumer identities, 1.3 billion email addresses and more than 900 billion data signals in a highly searchable database.

You can peak under the hood and get a sense of how broad and deep our data is using Explore BDEX Taxonomies, our free and highly intuitive taxonomy tool.

API or batch-mode access

Thanks to our uniform taxonomy, querying this massive database is quick and easy. You can match IDs instantly (10ms response time) using a real-time API query or upload ID lists via batch mode and have IDs returned in hours.

Custom segment building

Either way, you can harness real-time data signals to build or enhance custom audience segments for programmatic advertising, personalization and other projects.

The BDEX DXP provides access to hundreds of pre-built audiences uploaded by our partners. You can use these to fast-track your own audience-building efforts or use them as is until you whip your own MarTech stack into shape.

Whether your organization’s MarTech stack ends up humming like a Lamborghini or shrieking like Frankenstein, or your organization opts to continue relying on agencies and other external vendors, it’s going to need access to third-party data. You’ll be hard-pressed to find a better one-stop shop for that than BDEX.

To learn more about how BDEX helps marketers maximize ROI, visit the BDEX solutions page.

The Value of TV Viewing Data on bdex.com

The Value of TV Viewing Data

Whether it’s knowing what your customers are watching or how to reach audiences watching certain programs, having access to TV viewing behavior can take your personalization and real-time targeting to the next level.

If you are new to the TV advertising business, it’s easy to get swept up in the hype about the targeting capabilities of smart TVs. Yes, smart TVs are being adopted rapidly and yes, they are prompting more brands to consider adding TV to their programmatic buys.

The fact Is, however, that much of the technology underlying smart TVs has been in use by the cable and satellite TV industry for decades and BDEX has been collecting data signals from tens of millions of addressable.

The BDEX Data Exchange Platform (DXP) contains more than 14 billion data points from addressable cable TV, including more than providing insight into when, how often and for how long tens of millions of U.S. consumers view hundreds of channels, genres, and shows.

A quick query of the Arts/Television industry using the

Query the Arts/Video industry and you can explore 13 and see what contact information we have for 65 million unique users who have downloaded/streamed comedy film from the Internet or the 96 million who have used pay-per-view to watch an action movie.

The BDEX DXP provides the data you need to connect with tens of millions of cable TV, satellite TV, and streaming video service customers based on their viewing habits.

This rich psychographic data can be used to refine audience segmentation or personalization whether you use programmatic TV advertising or not. In late March, a marketer could have used our data to reach 12 million people who had watched Game of Thrones in the prior four weeks via 6.3 million email addresses, 2.9 million U.S. postal address and 2.2 million smartphone IDs.

Other misconceptions

While it’s true that advertisers have been slow to exploit addressable cable TV’s programmatic capabilities, that’s due largely to three big misconceptions about programmatic TV advertising, according to Bett Hurwitz, business lead for advanced TV at Verizon Media Group. The biggest of those is the perception that due to higher CPMs, programmatic TV advertising only makes sense when trying to reach small audiences.

Hurwitz counters that insights gathered through a small amount of programmatic TV advertising can improve the ROI on linear TV ad spending. For instance, a marketer could invest five percent of their overall TV advertising budget in non-linear TV (streaming, DVR, video-on-demand, over-the-top (OTT) or mobile technology that facilitates time shifting) to find out when and what their target audience is watching. They could then use that information to spend the remainder of their TV advertising budget more wisely.

As Hurwitz points out, predictions of TVs rapid demise seem more hype than reality.

From 2010 to 2014, TV remained more effective at achieving advertisers’ KPIs than online display, paid search, print and direct marketing advertising across multiple industries, according to a comprehensive study by Neustar MarketShare sponsored by Turner Broadcasting Company and Horizon Media. Despite the rapid adoption of OTT (over-the-top) streaming services and other changes in consumer viewing habits, the study found that at similar spend levels, television’s lift was consistently 7x paid search and 3x online for the industries studied.

Amazing brand experiences

Of course, a lot has happened since 2014. Today, Google data shows that 84 percent of smartphone and tablet users use those devices while watching TV, and they’re often searching for information that’s related to what they’re watching.

Whether it’s via addressable cable and satellite boxes or smart TVs, programmatic TV empowers brands to expand their omnichannel experience in a very meaningful and scalable way. It enables marketers to send different ads to different devices in real time based on what the user is watching. A teenager and their parent could be sitting side by side on a couch watching the same program and see completely different advertising appear on their personal devices based on real-time data signals captured by BDEX partners.

BDEX provides marketers the ability to target the smartphones of 180 million digital cable subscribers based on viewing habits. That could be the 1.5 million who watched NBC Sports Fishing programs in the prior four weeks or the 99 million who watched Pawn Stars on the History channel.

BDEX is committed to building the infrastructure marketers need to power human connectivity. Call (917) 410 6616 or email us at info@bdex.com today to learn how real-time targeting, our Data Exchange Platform, and other BDEX solutions can help you put the right messages in front of the right consumers at the right time.

10 Reasons Programmatic Keeps Rolling on bdex.com

10 Reasons Programmatic Keeps Rolling

The expansion of programmatic advertising into the TV, out-of-home and other channels will only increase the need for reliable, real-time, third-party data.

It’s only natural that programmatic advertising has become the driving force behind digital display ads and is now spreading rapidly to out-of-home, television and other channels.

After all, the ability to put your message in front of a person based on what they are doing that moment has long been the Holy Grail of marketing. We may not be there yet, but we are dramatically closer than five years ago and getting closer every day thanks to the MarTech boom.

Not too long ago, online display advertising remained a labor-intensive process that required a request for proposal (RFP), negotiations back and forth between representatives, and manual insertion orders. Programmatic advertising simplifies the process through an automated process that enables computers to use data to decide which ads to buy and how much to pay for them based on real-time data signals generated by millions of connected devices. Generally, brands or their representatives use what is called a demand-side platform (DSP) to choose which ad impressions to buy and how much they should pay, and publishers use a supply-side platform (SSP) to offer ad space.

Programmatic technology was developed as a way for publishers to sell their limitless online ad space but has rapidly expanded its share of ad spending as buyers and sellers recognized the value in such an efficient and productive system.

Today, approximately four out of five digital display advertising dollars are spent on programmatic advertising. By 2020, it’s forecast that 86.3 percent of digital display ads will be served programmatically. That includes everything from online display ads, to messages on electronic signs and billboards, audible search results and video ads.

In some way, programmatic advertising is just getting started, according to Digilant, which recently published a Top 10 Programmatic Media Buying Trends infographic for 2019. Below we share their list with some annotations of our own.

Voice Marketing: The rise of smart speakers has created a new frontier for relaying brand messages. With over 56 million smart speakers sold in 2018, advertisers who are interested in being the front runner of this new medium are already re-defining their digital strategy.

Programmatic Television: With more people viewing television via smartphones, laptops and smart TVs, programmatic technology is poised to transform TV advertising. According to eMarketer, U.S. advertisers are on track to spend $3.8 million on programmatic television ads in 2019 – a number that will continue to rise as agencies and brands become more acquainted with the process and familiar with the results. Marketers can take advantage of this valuable insight today through BDEX, which has data on the viewing habits of tens of millions of consumers.

Audio Advertising: Weekly podcast listeners listen to podcasts for six hours a week on average and comprise 17 percent of the U.S. population, according to MusicOoomph.com. With 100 percent deterministic cross-device matching from BDEX, you can capture what your target customers are listening to add resolution to your customer profiles and or target them via programmatic advertising.

Social Media Shopping: Making purchases directly through Instagram and Snapchat is a growing trend. Twenty percent of Snapchat users are more likely to make purchases after engaging with a shoppable ad seen on the app.

Digital Out of Home Ads: Electronic billboards, signs, and display boards have been steadily increasing in popularity due in part to the ease of automated ad buys. Targeted Digital Out of Home advertising can help drive ticket sales and store visits, increase app downloads and online engagement, and raise awareness of products, events, and services.

Artificial Intelligence in Media Buying: Using algorithms derived from data and online behavior can help optimize your media buying strategy. Four in 10 advertisers are currently utilizing AI to help target prospective consumers more effectively in a way that increases their return on investment.

Fewer Platforms: Agencies have been consolidating media and DSP partners for ease of use and reduction of the ad tech tax. Using programmatic advertising streamlines media buys in a way that benefits brands and ad sellers alike.

Cost Transparency: Having a full understanding of the cost breakdown is important to ad buyers. Agencies are pushing for more transparency when it comes to fees, which makes it easier to evaluate the risks and rewards of committing to an ad buy.

Adding In-House Talent: More CMOs plans to bring programmatic skills in-house – a sure sign they will be upping their spend.

More In-House Agencies: According to Forrester’s “In-House Agency Forum” survey, more brands will be bringing their media in-house, with 64 percent of respondents stating that they will be using in-house agencies in 2019.

The role of third-party data

Marketers that don’t commit to programmatic advertising risk falling further and further behind a trend that is destined to enhance personalization, improve the customer’s brand experience and increase marketing ROI. Yet many are still resisting the technology because of bad experiences they have had with third-party data and/or because they lack the substantial in-house resources needed to vet, cross reference and use it. These concerns are exactly what inspired the creation of the BDEX Data Exchange Platform, or BDEX DXP.

Thanks to more than 100 partners, BDEX analysts can search more than 900 billion data points on tens of millions of U.S. consumers across 19 categories of shoppers and more than 5,000 other categories to help marketers fine-tune their real-time marketing. The platform has been designed from the ground up to save marketers time and money while supercharging their campaigns.

Dozens of global brands, retailers and agencies have been using third-party data vetted, cross-referenced and categorized by BDEX to power their programmatic advertising for years.

Whether you are looking for help launching your first programmatic campaign or a more reliable source of real-time data for your next one, you owe it to yourself to contact BDEX today to see how we can take your marketing to the next level.