Real-time behavioral data meet consumers on their terms
The way marketers and advertisers reach potential customers has changed immensely in the last few years. We live in the age of Big Data where information and buying habits are collected via websites, search engines and social media platforms every second of every day.
Some consumers may see this as impersonal or even intrusive, but in many respects, the opposite is true. Data has allowed for a far more personalized consumer experience because now marketers can track online and in-store behavior to find out exactly what customers want and then better meet their needs when they have them.
BDEX takes data to the next level by allowing marketers to reach their target audience based on real-time online searches, activity, and even in-person store visits. From research on hotels.com to shopping at The Gap, behavioral information can be used to reach potential customers who are actively searching for a service or product.
How modern data provides a more personalized experience
The term Big Data refers to a large amount of information collected together, which is then fused and analyzed by software that is designed to reveal patterns, associations, and trends. The raw data is impersonal but analyzing that data provides highly-personalized information.
allBusiness puts it well: While we may be in the Age of Big Data, we also are in the Age of the Customer. And, today’s customers are demanding that companies meet their expectations for service and experience. The simple truth is that companies that capitalize on data win the customer experience game.
Online behavioral data helps reach consumers where they are at in the sales funnel
Online consumer behavior provides a treasure trove of data that can help all industries target potential customers in a more cost-effective way. These days, when consumers are looking to buy something whether it’s purchasing a new TV or dishwasher, or researching places for their next vacation they typically start the process by searching online.
The average consumer looks at an average 10.4 sources before making a purchase. B2B buyers do even more research, with 94% of business buyers performing online research, according to allBusiness.
Here are more quick stats:
- 77% use Google searches
- 84.3% check business websites
- 34% visit third-party websites
- 41% read user reviews
Of course, research is not conducted exclusively online. Consumers still visit brick and mortar stores, often going to multiple locations in search of the best deal or highest quality goods and services. All of this behavior can be tracked and used to create targeted, actionable lists that reveal when customers are in the market for a certain product. That’s where BDEX comes in.
How BDEX uses actionable data to personalize the customer experience
BDEX collects a vast array of real-time data based on actual consumer behavior. For instance, our data might reveal that a consumer has actively searched for products on petsmart.com. It might show that someone has recently moved to the area and is looking for furnishings (which means they might be in the market for home goods or even a local grocery store). We even have the capability to track if a consumer has visited a physical store using geofencing technology.
Conventional data lists only look at past consumer behavior, using predictive analysis to then guess what that consumer might do tomorrow. BDEX gives marketers the ability to track active, real-time searches whether online or in-store. When this is combined with device-matching technology that follows an individual across multiple devices, it allows for incredibly precise targeting of consumers and more effective marketing spends compared to other direct marketing methods.
Modern data allows marketers to provide the most personalized customer experience in history. BDEX can help by providing real-time data via over 700 million device ID connections and more than 900 billion data signals available through our proprietary Data Exchange Platform.
Call us at 917-410-6616 or send an email to firstname.lastname@example.org to start putting this information to work for your business.