Marketing: How Data Drives Human Connectivity on bdex.com

Marketing: How Data Drives Human Connectivity

Big brands are using data to build better connections with their customers. Learn why user data is now a crucial part of any brand’s marketing strategy, and how the BDEX DXP drives human connectivity

Many major brands out there are using data analytics to gain valuable insights from what people are buying, their interactions with products, and other shopping behaviors. These data points then inform how they structure their marketing tactics, and the customer remains the most important part of their strategy.

But these companies often have just one way of connecting to customers, whether with email newsletters or through their website. These brands may know that data collection is important, but they don’t know how to use it to the best of their advantage. Savvy operators are finding ways to match user IDs across channels instead of just interacting one way.

Here are examples of how brands are using data in their marketing strategies to develop crucial new opportunities for connection.

Pinpointing what drives customers’ behaviors

Data analytics can now provide invaluable insight into not just what users do, but what they want. A great example of this in action is the company Stitch Fix. This online clothing retailer sends personalized boxes to customers with different clothing and fashion items, and customers can pick and choose what they keep from the selection.

Stitch Fix has implemented advanced data technology that allows them to see what the customer has been shopping for, what they actually end up buying, and what they don’t keep from the preselected bundle. The company’s technology is also able to show them why the customer chose not to keep certain items.

Homing in on user preferences

Many big brands, such as Netflix and Coca-Cola, gather as much data as they can from the customer by asking them questions along their product path. Netflix sends suggestions to users for movies and television shows based on what they’ve watched in the past. Netflix can then see what their users choose to watch and what their preferences are, and use that information to inform their strategy. This helps brands create successfully targeted ads.

Location-based targeting

Another benefit of using data in marketing strategy is the ability to adapt products to a specific demographic, living in a specific location across the globe.

For example, Adidas released running shoes that are specifically made for runners living in big cities. They used data such as weather patterns and terrain to design shoes that inhabitants would be drawn to.

Survey data

Another effective way to gather and use customer data is through survey research. This approach can reveal something as simple as a flavor preference across a population.

Mars and Alibaba paired up to evaluate consumer research using a survey, in tandem with Alibaba’s user data, which ended up showing that their consumers wanted more spicy flavors. They created a fiery version of the Snickers bar to meet this growing preference.

Integrating humorous trends

Two big brands used data to discover that their users are quirky, so they cranked up the humor in their marketing campaigns. OkCupid found when mining through user data that 888,000 usernames contained the word “cat,” outnumbering the dog lovers. The online dating company used the data in an entertaining blog post to explain why they ended the use of usernames in their app.

Spotify found that many of their listeners create weird playlist names and exhibit odd music preferences, so they build campaigns to play on that tendency. One of their ad campaigns, for instance, honored “the 3,445 people who streamed the ‘Boozy Brunch’ playlist on a Wednesday this year.”

These are great examples of how brands are using data to truly connect with their customers. Using humor can be a fun and effective strategy to connect with people of any generation.

How BDEX can help

At BDEX, our data helps power human connectivity. The BDEX Data Exchange Platform (DXP) can use customer IDs to create a multichannel strategy for companies to better reach their audience, whether through social platforms, email, mobile or postal – not just through a single venue.

The BDEX DXP is simple to use: You just decide if you want to reach mobile, email, and/or other user types, and you choose from nearly 500 different industries and over 5,500 different categories. We have over 900 billion data signals from consumers in the U.S., and those customer IDs can be linked across platforms with our 800 million connections between email, mobile, and cookie IDs.

Our platform helps brands connect with their ideal audience, making real-time targeting that much more efficient. Keep putting the customer first and fostering those valuable human connections with BDEX DXP.

To learn more about our data, get in touch with our team.

Restaurant Marketing: How to Use Real-Time Data to Increase Loyalty on bdex.com

Restaurant Marketing: How to Use Real-Time Data to Increase Loyalty

Readily available data can help restaurants connect with their customers and strengthen those relationships online – which can be key to remaining competitive

The competitive landscape for restaurants is as intense as ever. No eatery – whether chain or “mom and pop” – can afford to ignore the wealth of data that can help them create and maintain ongoing customer relationships.

At BDEX, we consider this a principle: The more competitive an industry is, the more those in it will need real-time data to enrich those customer relationships. And when we think of competitive business segments, few can beat the restaurant game, with its endless number and variety of competitors.

The winners in any marketplace are the ones who dynamically identify customer wants and needs and fulfill those desires elegantly. But whether it’s an established local chain or the new upscale brasserie in town, how can a restaurant hope to contend with big brands – on both the low and high end – that can dedicate considerable sums to their data-gathering efforts?

First, size isn’t everything

A local restaurant or small chain – where the owners are often on premises and the staff is encouraged to bond with and get to know the patrons – is better able to form real person-to-person relationships with them. This gives them a significant advantage over the large national chains when it comes to creating customer loyalty.

Smaller operations are also closer to the ground. The person using the data is far less removed from the customer than the people running that competing chain from a distant corporate office. This gives small restaurants or groups a massive advantage because when they get their hands on the data, they can understand how it applies to the real world and gain actionable insights from it.

That puts them way ahead of most companies. Case in point: A study from Forrester and DataStax found that 95 percent of companies can’t make sense of customer data and struggle to get much meaningful insight from it.

Fostering “Human Connectivity”

It’s probably a good bet that any successful restaurateur is a good host, adept at making people feel welcome and connecting with them. An effective customer marketing plan supercharges that ability by enabling them to connect beyond their doors and invite customers to come back for new dining experiences.

That begins with the customer list, which operators can cull from point-of-sale data. Transaction data can give restaurants a picture of those patrons, revealing how often they dine at the restaurant, how much they spend, what time of the day they prefer, whether they tend to order from the wine list and those who have visited just once.

By matching that list to customers’ online accounts, restaurants can:

  • Connect with them online, through such avenues as social media, email, and newsletters, as well as offline.
  • Tailor marketing messages to the customer’s profile to entice them to come in more often.
  • Keep the lines of communication open between visits, and even create an opt-in email list that will keep the eatery’s biggest fans in the know on its latest offerings, promotions, and general news.
  • Through geofencing, restaurants can use location data to know when customers, or even prospective diners, are nearby and then make efforts to get them to visit.

The most successful restaurant operations will use data to cultivate repeat customers and keep them loyal – which is one of the first things investors look for. Being able to connect with your diners often means they’ll visit more often, spend more and refer their friends and colleagues. That means, of course, more customers. And in such a competitive industry, that can translate to not only surviving but thriving.

BDEX is committed to building the data infrastructure restaurants need to power human connectivity. Call 917-410-6616 or use our website contact form to learn how marketing solutions from BDEX can help you reach out to your best customers and keep them in the fold.

Why GDPR Won’t Stop Programmatic Advertising on bdex.com

Why GDPR Won’t Stop Programmatic Advertising

Learn the impacts of GDPR on marketing technology, and why programmatic advertising is stronger than ever

The General Data Protection Regulation (GDPR) went into effect on May 25, 2018, and since then organizations around the world have been updating privacy policies, and consumers have become even more concerned about online transparency and confidentiality.

The privacy changes have proven to be especially relevant to marketers and advertisers, industries that already had to manage a delicate balance between consumer data and privacy compliance.

What follows is a look at how GDPR is affecting marketing technology (MarTech) and why brands are actually continuing to increase programmatic advertising, despite rumors that it was on the way out.

Impacts of GDPR on MarTech

The implementation of GDPR got many in the marketing industry talking about how it may be the end of programmatic advertising. With the stricter privacy laws, many thought programmatic would be too complex to monitor and too prone to violating the new regulations.

Because GDPR requires the consent of consumers if their personal data is involved in an interaction, it was said that it would be too complicated for marketers to have an “entirely opted-in subscriber base,” as Global Web Index put it, making it impossible to continue targeted digital advertising.

Most respondents (79 percent) in a report conducted by London Research and Truth said they were worried about levels of transparency in programmatic advertising. The research surveyed over 100 executives at well-known brands and senior marketers and only 14 percent of respondents said they had a good understanding of the portion of their budget that actually gets to the consumer. One of the biggest industry concerns was a lack of visibility into third parties.

However, programmatic advertising isn’t going anywhere anytime soon. In fact, it’s been increasing since GDPR was implemented last year. The use of third-party data on social media platforms, after a decrease following the implementation of GDPR, started rising again in October 2018. Data from Adaptly shows that 15 percent of Facebook media is purchased with third-party data and that data usage has increased almost three times since the initial decrease.

eMarketer predicts that by 2020, U.S. advertisers will see $69 billion in digital display ad spending programmatically, which will make up 86.3 percent of the entire digital display spending.

Why brands are continuing with programmatic advertising

Programmatic advertising is still going strong because it’s such an effective method. Using data like demographics, geography, personal interests, behaviors, and even weather conditions, programmatic advertising platforms can use this real-time data to identify the right audiences and cater ads to devices specific to that audience.

The accurate, real-time data that programmatic advertising takes advantage of has been the foundation to the method’s success. These ads are personalized to each consumer’s unique interests, behaviors, location, and demographics. Put simply, programmatic advertising allows marketers to put a message in front of a person based on what they’re doing at that exact moment.

In the aforementioned London Research survey, 61 percent of respondents said the greatest benefit of programmatic is the ability to target and optimize effectively. Programmatic enhance personalization and improves the overall brand experience for the consumer while increasing marketing ROI.

So how can these benefits be taken advantage of while following GDPR?

First, marketers must address that consent concern. Make it a priority to receive consent from consumers in everything on your website, including cookies, newsletters, or other subscriptions. Adaptly research shows that 3 in 4 consumers in the UK welcome the changes that GDPR brings, so they’re going to be grateful for your transparency and often willing to give their consent.

Updated privacy regulations also mean quality standards are rising. It’s thus more important than ever to put more energy into creating high-quality ads that are competitive and relevant. It’s a great time for marketers to revisit their entire ad strategy along with updating privacy concerns.

And remember that it’s impossible to produce quality ads without quality data. The BDEX Data Exchange Platform (BDEX DXP) has 900 million searchable data points on tens of millions of U.S. consumers. These data points span 19 categories of shoppers and 5,000 additional categories, such as science, sports, and health, to help marketers home in on the audience they need for effective real-time marketing.

Take advantage of programmatic advertising that’s backed by quality, accurate real-time data. Learn more about how BDEX can help you get the data you need to push your real-time targeting strategy forward. Contact us today to learn more about our advanced data platform.

The Martech Training Boom on bdex.com

The Martech Training Boom

The Martech arms race is creating tremendous demand for trained and certified digital marketing professionals. Trade organizations, for-profit companies, colleges, and universities are responding with a growing array of online and in-person options.

One of the primary challenges facing CMOs today is developing in-house digital marketing expertise needed to harness the power of in-house and third-party data.

Many companies are working to bring core data marketing technologies as well as digital marketing and advertising functions in-house. The effort will require not only spending billions of dollars on IT infrastructure but training or recruiting thousands of employees needed to build, maintain and run highly complex and often AI-enabled systems.

Marketers need new skills

A traditional marketing or advertising education consists of a bachelor’s degree in advertising, marketing, or journalism, with classes on consumer behavior, market research, sales, and the like. As marketing has become increasingly data-driven, marketers must continually build upon that foundation by becoming fluent in a wide and rapidly changing array of technologies and platforms.

Today’s marketing ecosystem is complex and poised to get more so as data continues to grow exponentially. In 2019, digital voice assistants and smart TVs will swell the amount of real-time data signals available to marketers. As the torrent of consumer data grows, companies need employees who can decide which data matter and how to integrate it into an increasingly complex data marketing infrastructure and strategy.

To stay competitive, CMOs are increasingly turning towards training and certification programs. Below we highlight just a few being offered by reputable trade organizations, companies, and academic institutions.

MarTech® Conference Workshops

MarTech® offers a variety of workshops at its conferences designed to provide marketers a deep dive into such topics as agile marketing, customer data platforms, buying marketing technology, creating connected experiences, or building a marketing team with talent optimization. Workshops offered at MarTech’s recently concluded conference in San Jose, California included “The Right Way to Buy Marketing Technology,” “Using CDP to Make the Most of Your Customer Data,” and “Agile Marketing Advantage.” The company’s next conference, MarTech® East, is scheduled to take place in Boston in September 2019.

IAB training certifications

The Interactive Advertising Bureau (IAB) offers certifications in Digital Media Sales, Digital Media Buying and Planning and Digital Ad Operations.

More than 9,500 participants representing more than 300 publishers, agencies, and ad technology vendors have enrolled in IAB’s certification programs since they were established in 2012. Many of the nation’s leading media companies—including AOL, Bloomberg, CBS Interactive, Collective, Condé Nast, Discovery Communications, NBCUniversal, Time Inc., Time Warner Cable Media, and Tremor Video—have pledged to have all eligible digital sellers across their organizations become IAB-certified.

The Digital Media Sales and Digital Ad Operations programs earned the American National Standard Institute’s (ANSI) first accreditation in digital advertising in 2015. The ANSI accreditation process, based on international benchmarks, increases the integrity, confidence, and mobility of certified professionals, and represents the highest standard in personnel certification.

Shoptalk

Shoptalk launched two education initiatives at its 2019 conference, which drew 8,400 people to Las Vegas from March 3-6. The first is a standardized set of sessions referred to as Shoptalk’s Core Curriculum, which covers many of the fundamentals of retail and will be repeated annually with updated perspectives and examples.

Shoptalk also launched an Annual Retail Education Certificate which is awarded to those individuals who complete 10 credits of continuing education at Shoptalk conferences. This certificate helps recipients distinguish themselves at a time when there is a significant divide in retail industry professionals’ knowledge of digital innovation.

Collegiate degree and certificate programs

A growing number of academic institutions are offering certification programs, ranging from community colleges to elite business schools such as Wharton at the University of Pennsylvania and the Kellogg School of Management at Northwestern.

Duke University has partnered with Simplilearn, an online training provider, to deliver a curriculum that provides students with advanced knowledge of the eight most important digital marketing domains and includes real-world projects and virtual simulations for practical experience. The program offers hands-on simulation labs and projects for practical learning with 350 combined instruction/study hours. Completion of the program meets the course criteria to sit for the Online Marketing Certified Professional certification exam.

As one of the world’s first data exchange platforms, BDEX is dedicated to building the infrastructure to power human connectivity. Contact us today to learn how we marketers access the best third-party data inexpensively, quickly and easily.

The Value of TV Viewing Data on bdex.com

The Value of TV Viewing Data

Whether it’s knowing what your customers are watching or how to reach audiences watching certain programs, having access to TV viewing behavior can take your personalization and real-time targeting to the next level.

If you are new to the TV advertising business, it’s easy to get swept up in the hype about the targeting capabilities of smart TVs. Yes, smart TVs are being adopted rapidly and yes, they are prompting more brands to consider adding TV to their programmatic buys.

The fact Is, however, that much of the technology underlying smart TVs has been in use by the cable and satellite TV industry for decades and BDEX has been collecting data signals from tens of millions of addressable.

The BDEX Data Exchange Platform (DXP) contains more than 14 billion data points from addressable cable TV, including more than providing insight into when, how often and for how long tens of millions of U.S. consumers view hundreds of channels, genres, and shows.

A quick query of the Arts/Television industry using the

Query the Arts/Video industry and you can explore 13 and see what contact information we have for 65 million unique users who have downloaded/streamed comedy film from the Internet or the 96 million who have used pay-per-view to watch an action movie.

The BDEX DXP provides the data you need to connect with tens of millions of cable TV, satellite TV, and streaming video service customers based on their viewing habits.

This rich psychographic data can be used to refine audience segmentation or personalization whether you use programmatic TV advertising or not. In late March, a marketer could have used our data to reach 12 million people who had watched Game of Thrones in the prior four weeks via 6.3 million email addresses, 2.9 million U.S. postal address and 2.2 million smartphone IDs.

Other misconceptions

While it’s true that advertisers have been slow to exploit addressable cable TV’s programmatic capabilities, that’s due largely to three big misconceptions about programmatic TV advertising, according to Bett Hurwitz, business lead for advanced TV at Verizon Media Group. The biggest of those is the perception that due to higher CPMs, programmatic TV advertising only makes sense when trying to reach small audiences.

Hurwitz counters that insights gathered through a small amount of programmatic TV advertising can improve the ROI on linear TV ad spending. For instance, a marketer could invest five percent of their overall TV advertising budget in non-linear TV (streaming, DVR, video-on-demand, over-the-top (OTT) or mobile technology that facilitates time shifting) to find out when and what their target audience is watching. They could then use that information to spend the remainder of their TV advertising budget more wisely.

As Hurwitz points out, predictions of TVs rapid demise seem more hype than reality.

From 2010 to 2014, TV remained more effective at achieving advertisers’ KPIs than online display, paid search, print and direct marketing advertising across multiple industries, according to a comprehensive study by Neustar MarketShare sponsored by Turner Broadcasting Company and Horizon Media. Despite the rapid adoption of OTT (over-the-top) streaming services and other changes in consumer viewing habits, the study found that at similar spend levels, television’s lift was consistently 7x paid search and 3x online for the industries studied.

Amazing brand experiences

Of course, a lot has happened since 2014. Today, Google data shows that 84 percent of smartphone and tablet users use those devices while watching TV, and they’re often searching for information that’s related to what they’re watching.

Whether it’s via addressable cable and satellite boxes or smart TVs, programmatic TV empowers brands to expand their omnichannel experience in a very meaningful and scalable way. It enables marketers to send different ads to different devices in real time based on what the user is watching. A teenager and their parent could be sitting side by side on a couch watching the same program and see completely different advertising appear on their personal devices based on real-time data signals captured by BDEX partners.

BDEX provides marketers the ability to target the smartphones of 180 million digital cable subscribers based on viewing habits. That could be the 1.5 million who watched NBC Sports Fishing programs in the prior four weeks or the 99 million who watched Pawn Stars on the History channel.

BDEX is committed to building the infrastructure marketers need to power human connectivity. Call (917) 410 6616 or email us at info@bdex.com today to learn how real-time targeting, our Data Exchange Platform, and other BDEX solutions can help you put the right messages in front of the right consumers at the right time.

MarTech M&A Accelerates on bdex.com

MarTech M&A Accelerates

Could the big surge in MarTech deals last year signal the end of one wave of consolidation and the beginning of the next? Either way, it’s clear brands are more focused on harnessing data to connect with customers than ever.

In a synopsis of 465 mergers and acquisitions that took place in the advertising and marketing world last year, the consulting and publishing firm R3 Worldwide concluded that the consolidation that swept through the agency world in recent years finally spilled over, into and around the MarTech stack.

R3 estimated global M&A spending in the industry rose 144 percent to $33 billion in 2018 but noted that only 20 percent of transactions completed involved a global holding company. The overwhelming majority of growth came not from a global holding company acquiring an agency but from what R3 dubbed “unconventional buyers” targeting MarTech companies.

“M&A activity in 2018 signaled that the grand view of MarTech is becoming actualized and 2019 will be about how companies move beyond facilitating the intersection of marketing technology and management to real integration into the enterprise,” Greg Paull, principal and co-founder of R3, wrote in the report.

The activity is being driven in part by global CMOs, who after years of experience with digital marketing are opting to bring more expertise and technology in-house in a bid to extract more value from their own data and streamline sprawling – and often less-than-transparent – marketing supply chains.

Consolidation hits the MarTech Stack

In terms of targets, personalization remains front and center, as evidenced by Walter J. Thompsons merger with Wunderman. The two companies said they combined to create a one-stop, data-driven creative shop capable of meeting the needs of global brands.

“We already share many core clients, who will now have simpler access to our combined expertise,” the companies said in a joint statement announcing the merger. “And, as technology reshapes marketing, we have existing partnerships with Adobe, Amazon, Google, IBM, Microsoft, Salesforce, and SAP.”

Adobe spent $4.5 billion to acquire Marketo, while Salesforce.com acquired Cloudcraze in deals each company said was aimed at bringing MarTech to the lagging B2B sphere. Forrester predicts that U.S. B2B commerce will grow from $889 billion today to $1.2 trillion by 2021.

“The imperative for marketers across all industries is a laser focus on providing relevant, personalized and engaging experiences,” Adobe’s Executive Vice President and General Manager Brad Renche said of the $4.5 billion deal to acquire Marketo. “The acquisition of Marketo widens Adobe’s lead in customer experience across B2C and B2B and puts Adobe Experience Cloud at the heart of all marketing.”

Salesforce also gobbled up Mulesoft to help companies unlock data across legacy systems, cloud apps and devices; as well as Rebel, which allows brands to “turn emails into an extension of their website or app – collecting data, removing friction from the conversion process, and enhancing the customer experience.”

Smaller, but potential seminal deals included Singapore-based InMobi’s decision to acquire Reserve for $90 million and as part of its plan to launch the world’s first, largest and most transparent in-app and video programmatic exchange.

What do these M&As signify for the industry?

The deals signaled an acceleration of consolidation in the MarTech space being driven in large part by global CMOs eager to rationalize their marketing supply chains. Clearly, investors have heard their plaints and are rushing to stitch together companies that can provide integrated solutions spanning the entire length of the customer journey from content marketing to programmatic advertising, check out and customer loyalty programs.

The quest for ever deeper levels of personalization was apparent in both the Adobe and the Wunderman Thompsons deals, which hinge in part on the bet that data can be used in new ways to not just automate marketing but inspire creativity.

The BDX data difference

The one thing all these deals have in common, of course, is that they will either add to the volume of third-party data or rely on it to succeed.

As one of the world’s first data exchange platforms, BDEX stands ready to help marketers access the best of that data as inexpensively, quickly and easily as possible. Our 100 percent deterministic cross-device matching and a uniform taxonomy spanning more than 5,000 industry categories enable us to verify and aggregate more than 900 billion data signals generated by tens of millions of U.S. consumers in real time.

We do this so marketers can focus more on marketing and less on scrubbing data – or who owns which layers of their marketing stack.

Why not call 917-410-6616 or contact us today to see how BDEX is building the infrastructure for human connectivity that can help take your personalization, real-time targeting and other marketing initiatives to the next level.